Outage Map Survey

Account or customer service questions? Contact Us

Thank you for taking the time to tell us about your experience with the Outage Map.
 
1. How would you rate the Outage Map page you just visited on the following? (4 being excellent and 1 being poor)
1 2 3 4
Amount of information provided
Layout of the information
Ease of finding the information you needed
Overall
 
2. Please enter your comments about your experience here. Please note: We are unable to answer service questions with this form.
 
3. What was the main information you were looking for on this page today?
About an outage at my home
About an outage at my business
About an outage somewhere else
Just looking – no specific outage
Other: 
 
4. Before you visited the Outage Map page, did you call PG&E to try to get the same information?
Yes – I got through, but I still needed more information
Yes – but I did not get through
No
 
5. What is your relationship to PG&E? Please check all that apply.
I am a residential customer
I am responsible (pay bills or make energy decisions) for a PG&E account at a business
Neither of the above
 
6. How do you prefer to get information about a power outage?
Call PG&E
Visit web site
Hear it on the news – TV or radio
Other: 
 
7. Please go to the next question if you are not a PG&E Residential Customer. If you have an outage at your home, what is your preferred way to receive updates about the outage?
Phone call from PG&E
Visit web site for updates
E-mail from PG&E
SMS (text message) from PG&E
I don’t want any updates
Other: 
 
8. Please go to the next question if you are not a PG&E Business Customer. If you are a business customer and have an outage at your business, what is your preferred way to receive updates about the outage
Phone call from PG&E
Visit web site for updates
E-mail from PG&E
SMS (text message) from PG&E
I don’t want any updates
Other: 
 
9. Which of the following age ranges describes you?
18-24
25-34
35-44
45-54
55-64
65+
Prefer not to say
 
10. Are you:
Female
Male
Prefer not to say
 
11. What is your zip code?